Privacy Policy

1. Introduction

This Privacy Policy describes how Spice Dial and its affiliates (“Spice Dial”, “we”, “our”, “us”) collect, use, share, protect and process your personal data through our website https://www.spicedial.in (“Platform”).

You may browse certain sections of the Platform without registration. We do not offer products or services outside India. Your personal data is stored and processed primarily in India. By using the Platform, you agree to this Privacy Policy, Terms of Use, and applicable Indian laws relating to data protection and privacy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect personal data when you use our Platform or interact with us. This may include your name, date of birth, address, phone number, email ID, identity proof, payment details, and other information voluntarily provided.

Sensitive personal data is collected only with consent and in accordance with applicable laws. You may choose not to provide certain information, but this may limit access to features.

We may track usage behavior, preferences, and transaction history. Third-party partners collecting your data are governed by their own privacy policies.

We will never ask for PINs or passwords. If someone claims to represent Spice Dial and requests such information, report it immediately to law enforcement.

3. Use of Information

We use personal data to deliver services, fulfill orders, enhance customer experience, resolve disputes, prevent fraud, conduct research, and inform you about offers and updates.

You may opt-out of marketing communications. Certain services may be unavailable if required permissions are not granted.

4. Information Sharing

We may share your information within our group companies and affiliates to provide services. We may also share with sellers, logistics partners, payment providers, and service vendors as required to operate the Platform.

We may disclose information when required by law, court order, or to prevent fraud, enforce agreements, or protect user safety.

5. Security Precautions

We follow reasonable security practices to protect your data. However, internet transmission is not completely secure. By using the Platform, you accept inherent risks. You are responsible for protecting your login credentials.

6. Data Retention & Deletion

You may request account deletion through your profile or by contacting us. Pending disputes or obligations may delay deletion.

We retain personal data only as long as required by law or legitimate business purposes. Anonymous data may be retained for research and analytics.

7. Your Rights

You may access, update, or correct your personal data through the Platform features.

8. Consent

By using the Platform, you consent to the collection and processing of your data as described here. You may withdraw consent by writing to the Grievance Officer with the subject “Withdrawal of consent for processing personal data”.

Withdrawal may limit access to certain services and is not retrospective.

9. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be notified as required under applicable law.

10. Grievance Officer

Name: Sandipan Chakraborty
Designation: COO
Company: Spice Dial
Address: 68/114, Jessore Road, Kolkata – 700074
Contact: 8697033494